Connecting my first device
Do not get intimidated by new technology, our mission is to make it as simple as possible.
Check the network coverage
Before any investment, please check the coverage at the location you plan to use your device
Register new device
1. Choose Devices in main menu and click on:
2. Enter Device ID and click Next. ID is a unique hexadecimal code e.g. 14521AF that you can find on your device.
3. Select correct radio zone based on your device location and then choose supplier and specific device type. You may find more details about your device via clicking on icons:
- Supplier’s web
- Supplier’s e-mail
- Documentation
- Support
4. Enter connectivity details:
- Device name – Your own name under which you can easily identify your device.
- Registration in Sigfox backend – choose option “I want to purchase Sigfox connectivity with I/O Frog services”.Warning: If you are registering the device that is currently registered in backend.sigfox.com or in other platform, you will not be able to access it there after the registration process is finished because the device will be transferred under IO Frog contract. You will always find a new PAC code in IO Frog that you can use to transfer the device back to backend.sigfox.com or different platform but it will require a new token from the contract.
- PAC – PAC (Porting Authorization Code) is a one-time activation code you should have received with your device.
- Subscription program – Choose subscription program based on your specific needs.
- Read General Business Terms and Privacy policy and confirm if you agree.
- Click Next.
5. Your device is now registered in IO Frog. The next step is to buy Sigfox connectivity. Go to shopping cart to complete the payment.
6. Check items in shopping cart and proceed with the payment by clicking the PayPal button.
Once phone number/email entered, two payment options become available:
- Paypal
- Credit or debit card
7. Registration process is initiated. Please, do not close the window until the process is completed (approximately 2 minutes).
8. Device is registered. If the processed failed, please contact us.
9. Switch to the Main dashboard. Here you may have up to 12 devices per page. Now you can activate your device and send the first message. This process differs based on your device type.
