The Support

We gradually improve the guidelines, add hints and advices here based on your feedback. 

FAQ

Android

You can download our native Android application directly from Google Play. We do support Android 5.0 and newer.

Device activation

  1. Make sure, you have a Sigfox signal at your place. You can check it here.
  2. Every device type may use different activation strategy that should be described in device manual.
    • SimplePack: Press the button for minimum of 6 seconds. Device will send an activation message that you should see in IO Frog.
    • SimpleLeak: Put water (2mm level is enough) onto a plate and place the device in it. Short beep will sound. Remove from water. After 15 secs, three short beeps announce the Start of operation.
    • Insafe+: It automatically sends a message after you insert the battery.

Device registration failed

This is usually caused by wrong ID or PAC code. PAC (Porting Authorization Code) is a one-time activation code that is used to register a device under a new contract.

If your device has been already activated in Sigfox network under different provider (inc. backend.sigfox.com), your original PAC expired and you need to get the current PAC available at backend.sigfox.com via menu Device > Information.

iOS

We have a native iOS application in pipeline but it is not ready yet.

Orders & Invoices

You can find and print invoices from menu Profile > Orders

Own connectivity

If you have a direct access to backend.sigfox.com with valid connectivity contract (commercial or free), you can connect your device to I/O Frog and benefit from our platform as well.

Because we do not have an access to your Sigfox account, there will a few limitations:

  1. We cannot register your device on behalf of you in Sigfox network.
  2. You have to setup callbacks to I/O Frog in backend.sigfox.com, so the messages are forwarded to IO Frog.
  3. You have to check connectivity expiration by yourself and same applies to your subscription plan (e.g. maximum number of uplink/downlink messages)

In such case, we give you 90 days of platform access for free. If you are happy with us, you can easily extend the platform according to the current price list.

Payments

Before any payment, you have to fill in your billing details. You will find your billing data at Profile > Billing.

We offer these payment options:

  1. Paypal – press Buy Now:
  2. Credit or debit card – press button based on you card type:

You will receive an e-mail confirmation from Paypal shortly after the payment is processed:

You can print your invoice at Profile > Orders if you click on printer icon at selected purchase order:

Supported devices

Currently we support and have tested these devices:

  • Betacontrol
    • SiFi 0.2
    • SiWa 0.9
  • Comet
    • IoT Sensor
  • Elko EP
    • AirIM-100S
  • ieThings
    • IET10 GPS/WiFi Tracker
  • Nexelec
    • Insafe+Origin
    • Insafe+Carbon
    • Insafe+Pilot
  • SI2C
    • Electronic Seal
    • Parking Pill
  • SimpleHW
    • SimpleLeak 1.0
    • SimpleLeak 3.0
    • SimplePack 1.1 API5 (inc. DevKit)
    • SimplePack 1.2 API4 (inc. DevKit)
    • SimplePack 2.0 API5 (inc. DevKit)
    • SimplePack 3.0  (inc. DevKit)
  • Sigfox
    • Sensit Discovery 3.1
  • Solidus Tech
    • RFID Reader
  • Ostatní
    • Analog GPS
    • Generic (no payload processing)

HW developers may benefit from Generic device type that stores and displays raw messages from any Sigfox compatible device.

Your favourite device is not on the list? If you contact us, we happily analyse the possibility to support it!

Transfer device between user accounts

It is possible, please, send us your request to mailto:support@iofrog.com and specify:

  1. Device ID you want to transfer
  2. Username of current account
  3. Username of target account

Uplink and downlink

Uplink = messages sent from your device

Downlink = new device settings sent from the server to device

Web browsers

We do support the latest version of:

  • Edge
  • Firefox
  • Chrome
  • Opera
  • Safari